We're on a mission to empower builders.
Massive reach: Our docs platform serves 70 million+ developers every year and powers documentation for 8,000+ companies, including Anthropic, Cursor, Windsurf, Scale AI, X, and over 20 % of the last YC batch.
Small team, huge impact: Were only 20 people today, backed by $18.5 million in funding, each new hire shapes the companys trajectory.
Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and were looking to align the two in the coming year.
This is a strategic, customer-facing role designed to accelerate customer implementation and maximize adoption of Mintlify. You'll be responsible for managing the onboarding process for our largest enterprise customers while also overseeing external implementation agencies to ensure consistent quality and efficiency.
Drive continuous improvement of Time-to-Value (TTV), capacity, and overall onboarding experience
Manage relationships with external implementation agencies to scale our migrations capacity
Build and configure customized documentation experiences for our most strategic customers
Create custom components and solutions tailored to enterprise customer needs
Track and report on completed onboardings, identifying opportunities for process optimization
Serve as a technical liaison between our largest customers and internal teams
Gather and communicate customer feedback to inform product development priorities
This role works cross-functionally with sales, customer success, and our CEO to ensure enterprise customers achieve rapid implementation and value realization.
Experience in customer-facing technical roles with a track record of managing enterprise implementations
Proven ability to manage external vendors or agencies to deliver technical solutions
Proficiency with web technologies (HTML, CSS, JavaScript) to help customers customize their documentation
Comfortable with prompt engineering to analyze, write, or action customer requests
Strong eye for design and attention to detail - you'll help customers transform their current docs experience into an enjoyable content management platform
Experience defining and improving metrics around implementation efficiency and Time-to-Value
Excellent project management skills with ability to handle multiple complex onboardings simultaneously
Strong communication skills to effectively work with both technical and non-technical stakeholders
Competitive compensation and equity | Flexible work culture
20 days paid time off every year | Health, dental, vision
401k or RRSP | Free lunch and dinners
$420/mo. wellness stipend | Annual team offsite
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