Location: On site at location listed in job posting. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Summary: The Specialized Lending ACCOUNT MANAGER I (Loan Closing Officer - LCO) partners with the Relationship Officers, Portfolio Managers and the Syndication Team to facilitate the closing of new deals and subsequent amendments for syndications and participations where First Horizon Bank is either the Lead Bank/Agent or a Participant/Investor. The LCO ensures all documents support the approved credit request for a timely and well-coordinated closing. These facilities are extended to the Bank's largest and highest value clients and require individuals with strong business acumen, poise under pressure, impeccable customer service skills and excellent analytical and problem-solving abilities. Essential Duties and Responsibilities: Responsibilities include collecting required due diligence for closing, verifying and funding the initial closing advances with associated balanced GL entries, collecting fees, advising the Bank Group of any closing activities, booking of new facilities and performing maintenance. The LCO is also responsible for arranging the imaging of loan documentation post-closing and assisting with clearing resulting loan exceptions. Knowledge: Extensive understanding of syndication and participation concepts, i.e. pro rata shares, interest/fee accruals, takedowns etc. Complex syndicated and agented loan structures and documentation. General Ledger and reconciliation functions. Real Estate Due Diligence and Flood Compliance Abilities: Comprehend Loan Approvals and verify Lending limits. Comprehend credit agreements and all related syndicated loan documentation. Translate the terms of the facility into the servicing system's structure in a way that accurately reflects the terms of loan documents. Perform loan accounting functions (extensive balancing involved). Ensure wire related procedures are followed and wire funds accordingly. Defuse tense situations or difficult customer interactions or escalate as needed. Handle multiple tasks and prioritize. Work with little supervision but know when to ask for help. Maintain a healthy relationship with internal and external business partners. Take a systematic approach to daily work and planning. Skills: Impeccable customer service and customer centric focus. Strong analytical and problem-solving skills. Excellent verbal and written communication skills across all levels of the organization. Proficient computer skills, especially Microsoft Office applications, such as Excel. Attention to detail and ability to identify potential issues and escalate as needed. Comfort with ambiguity. Education and/or Work Experience Requirements: Bachelor's degree in finance or related discipline required 3 - 5 years of previous experience in loan system administration and / or loan closing and due diligence Knowledge of ACBS loan system a plus Hours: Monday - Friday
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